Ecommerce Strategy & Implementation
We help businesses scale with precision across their own website, DTC, Amazon, and marketplace channels. With deep expertise in digital transformation, omnichannel strategy, and customer journey optimization, we bring clarity to complex ecosystems. From platform selection and system integration to product content, positioning, and multi-channel expansion, we turn strategy into performance. Our proven approach combines data-driven insights with hands-on execution to grow sales, streamline operations, and maximize marketing impact.
Case Example – TENA Direct-Consumer-Interactions Program: The objective was to accelerate ecommerce sales, increase market share online and expand the reach for the brand. Time from plan to launch was 8 months and led to over $800 million in sales over 10 years and a category rank of 2 on Amazon vs. 5 in offline retail stores.
Digital Marketing Outreach
Gigahaw helps brands extend their reach and build lasting customer loyalty through data-driven digital marketing. With hands-on experience across email, paid media, CRM, SEO, and social platforms, we design and execute programs that attract, convert, and retain customers—using the right mix of tools to deliver measurable results.
Case Example – JOBST Amazon Advertising: The objective was to drive traffic & create compelling content for a premium brand in a crowded category. Managing keyword effectiveness between Brand and Generic terms and optimizing content on a rotating 60-day review cycle resulted in increased ROAS from <1 to >5 in 9 months of program.
Customer Experience Optimization
Gigahaw specializes in optimizing the full customer experience—online, on the phone, and in person. We streamline digital interactions with smart design and intuitive tools, while also improving how customer service teams and frontline staff engage with clients. The result: more seamless journeys, stronger satisfaction, and increased loyalty across every channel.
Case Example – IKON Office Solutions: The objective was to increase customer satisfaction for getting service for copier machines, while reducing the cost to serve. After conducting customer surveys and interviews, we launched an innovative omnichannel approach within 60 days. The change resulted in over $920,000 in savings annually and an increase in the company Net Promote Score.
Digital Transformation Projects
Gigahaw leads digital transformation projects by bridging business goals with the right technology. We translate strategy, budgets, and capabilities into clear, actionable plans—aligning stakeholders, tools, and timelines to deliver impactful, scalable results. We talk business to tech and technology to the biz so expectations are realistic and reachable.
Case Example - TE Connectivity: Brought in for Project Leapfrog, upgrading digital go to market strategy with new websites, PIM and CRM. Over 190 websites, in 17 languages with over 60 editors, we led the change to a single unified platform launching on budget and on time.